This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Traction Transport.
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: New York, United States
- Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Traction Transport, accessible from TractionTransport.com.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Usage Data
Usage Data
Usage Data is collected automatically when using the Service. It may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used include:
- Cookies or Browser Cookies
- Web Beacons
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service
- To manage Your Account
- For the performance of a contract
- To contact You by email
- To manage Your requests
SMS Communication Policy Use of SMS
- Provide shipment updates and logistics alerts, including pickup and delivery details.
- Notify you of delays or changes in shipment scheduling.
- Share proof-of-delivery confirmations and related documentation.
- Provide estimated arrival times and on-site notifications.
- Communicate urgent updates regarding shipment security or rerouting.
- Example #1: “Hey Bob, your pickup is scheduled at [Location Name] on [Date] at [Time]. We’ll advise once our driver is onsite! Reply STOP to opt-out of these update requests.”
- Example #2: “Hey Bob, our driver for [Load ID/Description] is currently in Chicago, IL. Our ETA for delivery is 2 hours. We’ll advise once onsite for delivery! Reply STOP to opt-out of further updates.”
- Example #3: “Your shipment [Load ID/Description] has been successfully delivered to [Delivery Location] at [Delivery Time]. POD was signed for by John Smith. Thank you for using Traction Transport! Reply STOP to opt-out of future updates.”
We only send SMS messages to individuals or companies who have provided explicit consent. Consent is obtained through the following process:
- Customers must request SMS communication via email or other written agreement.
- Consent is confirmed with a response message stating: “You are now subscribed. REPLY STOP TO OPT OUT.”
- Customers are informed that they can opt-out at any time by replying “STOP” to any message.
We support opt-out and help requests for SMS messages:
- Opt-Out Keywords: Customers can reply “STOP” to any SMS to unsubscribe from future messages.
- Example Opt-Out Message: “You are now unsubscribed from Traction Transport SMS updates. For further assistance, contact support@tractiontransport.com or call 888-710-5894.”
- Help Keywords: Customers can reply “HELP” to any SMS for assistance.
- Example Help Message: “You’re subscribed to Traction Transport’s SMS updates. For further assistance, contact support@tractiontransport.com or call 888-710-5894. Reply STOP to opt out.”
We are committed to protecting your data. Phone numbers and SMS-related data will not be shared, sold, or disclosed to any third party for marketing purposes without explicit consent. SMS consent and opt-in data are securely stored and used solely for the purposes outlined in this policy.
Standard message and data rates may apply for all SMS communications. Frequency of messages may vary based on shipment needs or customer requests.
Personal Data
While using Our Service, We may ask You to provide personally identifiable information, including:
- Name
- Email address
- Phone number
- Usage Data (e.g., browser type, visit duration)
We automatically collect data such as your IP address, browser version, and page visit details to improve our services.
If you have questions about this Privacy Policy or SMS communication, please contact us at:
- Email: support@tractiontransport.com
- Phone: +1 888-710-5894